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Common Questions
Can I change or cancel my plan?keyboard_arrow_down
Yes. You can adjust or cancel your subscription from your account according to the terms of your plan. Paid periods typically remain active through the end of the current billing cycle—check your workspace billing page for the exact effective dates.
What happens to my data if I downgrade or leave?keyboard_arrow_down
Your organization’s data remains yours. Export what you need before offboarding when your plan allows it. We do not claim ownership of your conversational or knowledge-base content; retention details follow your agreement and workspace settings.
What counts toward usage and limits?keyboard_arrow_down
Plans include caps you can compare on this page—such as seats, AI Agent projects, connected inboxes, knowledge files, workflow runs, and monthly message or query allowances. Exact meters are shown in your workspace so finance and ops stay aligned.
How do upgrades and add-ons work?keyboard_arrow_down
Move to a higher tier when you outgrow quotas or need features like advanced analytics, SSO, or custom limits. Enterprise and custom contracts can bundle services, security reviews, and runway for seasonal traffic—talk to sales for a fit assessment.
Do you offer Enterprise or custom contracts?keyboard_arrow_down
Yes. Enterprise is for teams that need flexible limits, security reviews, procurement-friendly terms, and a closer rollout partnership. Start from the Enterprise path here or contact sales with your volume, regions, and compliance checklist.